Exchange & Shipping Policy

Return, Refund & Shipping Policy

Return Policy

Navamikas offers a 7-day return policy from the date of delivery, provided the product meets the conditions outlined below.

Eligibility for Returns

Return request must be raised within 7 days of delivery
Product must be unused, unwashed, and unworn
Product must be returned in original condition with all tags, packaging, and invoices intact
The product must be free from any damage, including but not limited to:
- Stains
- Tears
- Alterations
- Odour or signs of usage

Products that do not meet the above criteria will not be accepted for return.

Non-Returnable Items

Customized or altered garments
Products damaged due to misuse or negligence
Products returned after the 7-day window
Accessories and discounted/sale items (unless defective or incorrectly supplied)

Return Process

Customers must initiate a return by contacting our customer support team with:

Order ID
Reason for return

Once approved, return shipping instructions will be shared. Returned products will undergo quality inspection upon receipt.

Navamikas reserves the right to reject returns that fail the quality check.

Refund Policy

Refunds will be processed within 7–10 business days after successful inspection
Refunds will be issued to the original mode of payment
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit (as communicated)
Shipping charges, if any, are non-refundable, unless the return is due to a damaged or incorrect product

Shipping Policy

Orders are processed within 1–3 business days after order confirmation
Delivery timelines vary based on location and courier partner; 3–5 business days in most cities
Any applicable shipping charges will be clearly displayed at checkout
Navamikas is not responsible for delays caused by logistics partners, natural calamities, or unforeseen circumstances

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear images/videos for verification. Upon validation, we will arrange a replacement or refund at no additional cost.